Terms & Conditions
Please read the following carefully. Your acceptance is required prior to booking.
Summary
Travel Your Style is a travel agent and provides a wide range of travel products and a high level of service in the arrangement of travel bookings for its clients. In that role, Travel Your Style acts on behalf of its clients with a wide range of travel suppliers and the following key considerations apply:
Travel Your Style takes a high level of care in only working with reliable suppliers. However, Travel Your Style cannot be held responsible for the delivery of product and service by a third-party. Customers should familiarise themselves with Third-Party terms & conditions at the time of booking.
Travel Your Style receives commission from some suppliers. In addition, Travel Your Style charges its clients a fee for the service it provides, these fees are detailed in this document.
General Booking Conditions
These general terms and conditions together with the relevant terms and conditions of the Third-Party Suppliers we book for you apply to any travel products/services you purchased through us.
a) You acknowledge and agree that you have read and understood these general terms and conditions; and any terms and conditions imposed by Third Party Suppliers, for whom we act as Agent;
b) Once you pay for your booking (whether in full or in part) you enter into a legally binding contract to acquire the relevant travel or travel related products and/or services with the Third-Party Suppliers.
c) If you are not at least eighteen years of age then your legal guardian must give consent to this contract on your behalf.
d) If you make a booking on behalf of someone, you warrant that you have the authority to accept and do accept on behalf of that person to be bound by Travel Your Style’s general terms and conditions and the relevant Third-Party Suppliers’ terms and conditions.
e) You warrant that the information provided to Travel Your Style about yourself, and those travelling with you, is true, accurate, current, and complete.
We have taken all reasonable care to make sure that all the services that make up the arrangements made by Travel Your Style are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided.
However, please be aware that overseas safety standards may be lower than in Australia. You acknowledge and agree, however, that Travel Your Style has no liability for any act, omission or default, whether negligent or otherwise, of any Third-Party Supplier. In circumstances where liability of Travel Your Style cannot be excluded, such liability is limited to the value of the purchased travel arrangements.
We have used the information provided to us to compile content on the Travel Your Style website. We endeavour to ensure that this information is correct, but clients should not rely on the accuracy or validity of any information as the basis for action, refraining from action or disbursement and Travel Your Style expressly disclaims any liability for any loss or damage incurred by clients arising out of such acts, omission or disbursement.
Travel Your Style reserves the right to decline to provide services to any individual.
Agency
Travel Your Style acts as a travel agent only. We sell various travel-related products on behalf of numerous transport, accommodation and other travel service providers (Third Party Suppliers). The sole obligation of Travel Your Style is to make travel bookings on your behalf with travel service providers. We have taken all reasonable care to make sure that all the services that make up the arrangements made by Travel Your Style are provided by efficient and reputable businesses, we have no responsibility for these services, nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitation of liability imposed by these Third-Party service providers. Your legal recourse is against the specific provider, not Travel Your Style. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider not Travel Your Style.
Legal Contract
When you make a booking with us, legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of the particular supplier. You must not make any booking via our office unless you understand and agree to all our terms and policies. Once payment is received for a booking, either in part of whole, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries please contact us before making any booking for any service.
You must read the rules and check the conditions applicable to every component of your arrangements and ensure that you accept those rules and conditions before you make a booking. If the rules and conditions are not displayed you should contact our office. Once you confirm a booking and make payment you are bound by the rules and conditions applicable to the relevant supplier.
The terms contained in this document apply generally to all sales by Travel Your Style. Some products also have special conditions applying to them. Airlines, hotels, wholesalers and other suppliers have various other terms and conditions relating to the purchase of these goods and services. Some of those terms will be displayed in the rules applicable to a particular product, but not all. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage, however we do not have those conditions to display. It is your responsibility to check those terms and conditions before making a booking through us.
We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third-party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly, by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.
We are not liable for any claims against non-fulfillment or unsatisfactory fulfilment of products and services purchased on your behalf from third party providers and distributors, such as, but not limited to, airlines, hotels, cruise lines, tour operators, car hire companies, insurance companies, and other entities. At times, airlines and other travel services providers may overbook passengers on their flights or re-schedule flight times and Travel Your Style is not responsible for any such incidents.
Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, pandemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.
Travel Your Style cannot accept liability or responsibility for any airline or supplier bankruptcy or insolvency and the failure to provide any services which may follow.
You agree that multiple over-lapping bookings for the same traveller/s are not allowed and may result in damage and loss to the Operator, which you will bear in full.
You agree that in so far as any contractual relationship is created between you and Travel Your Style then that contract is subject to the laws of New South Wales.
Bookings & Fulfilment/Confirmation
You understand that all products and services purchased require fulfilment and documentation, such as issuance of air tickets, payments to suppliers and generation of travel vouchers. Fulfilment is performed during normal office hours. As such, any travel requests and bookings made require a minimum processing time of varying periods, subject to the specific terms and conditions applicable to the type of product or service purchased.
Arrangements are not confirmed until documents have been issued. Both Travel Your Style and our suppliers reserve the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims for loss, damages or compensation. In such an event, Travel Your Style shall refund to you all unutilised monies collected from you for that purchase.
Providing incorrect or incomplete information including invalid credit card details may result in cancellation of your tickets and services. In cases where credit cards provided by the client are declined, the client will be liable to pay the complete amount plus other charges associated with it. If the payment is not done, Travel Your Style has the right to send details and information to its nominated debt collection agency. All expenses will be paid by the client. Incorrect information deliberately provided accounts to be a fraudulent transaction such transaction may be reported to law enforcement agencies.
Payment and Credit Cards
We accept payment made by Visa, MasterCard, American Express and Diners Club. Other arrangements including cash and Electronic Funds Transfer are also accepted.
We work with TravelPay to process all credit and debit card transactions. TravelPay is a recommended merchant by AFTA (Australian Federation of Travel Agents)
Ideally you should use TravelPay’s Customer Secure Payment Link by simply entering this link into your browser: pay.travelpay.com.au/tvlyrstle. Please ensure you complete all the fields and ensure you enter your correct reference number. For all Credit/Debit card payments, ‘TravelPay Balmain’ will appear on your credit card statement.
Payments are subjected to a non-refundable merchant fee surcharge which is a percentage of the value of the transaction.
Mastercard: 1.2%
Visa: 1.4%
American Express: 1.8%
Diners Club” 2.5%
International Cards: 3%
Before we proceed to issue your airline ticket or process any travel booking on your behalf, various checks take place to validate the integrity of credit card information and in certain circumstances the credit card holder will be required to submit verification documentation to substantiate identity. This process is in place to reduce the potential risk of fraud. In circumstances where we cannot contact the card holder and the ticket issuance period lapses thereby making the booking invalid, we will have no choice but to cancel the booked arrangements. Under these circumstances we accept no responsibility for any re-booking costs. Under such circumstances any booking arrangements will be cancelled.
We hold the right to ask you for further information regarding your credit card. This may include a photocopy of your passport or drivers licence and the credit card that you are paying with. We hold the right to reject bookings if we believe that they are not genuine bookings or are fraudulent. We hold the right to refuse your booking and your payment.
Travel Your Style reserves the right to pass on your credit card details, and any other essential booking details, to a third-party supplier who may charge your card directly for all or part of your booking payment.
In the event that payment has been made to Travel Your Style by credit card, you agree that you will not seek to charge back your payment.
We reserve the right at our absolute discretion to decline or accept bookings made from outside Australia.
Pricing
All prices provided for the product and service are subject to change and availability by their respective providers, and such prices are not final until full payment for the product and service concerned is made and documents have been issued. A booking fee may be payable on some bookings. Some airport taxes are not pre-payable or pre-paid; you must pay these when required. Some airlines or travel service providers have introduced fuel surcharges which may not be reflected in the prices shown and will be an additional charge. Some suppliers may also apply an additional fuel surcharge after the time of booking, should the price of fuel increase.
For travel services such as air tickets, hotels, cars, packages or cruises – availability, prices, fare conditions and class of travel can change at any time without notice. Routing restrictions and other special conditions may apply.
For some international flights and Low-Cost Carrier and other international company bookings flight pricing has been converted to AUD using the exchange rate at the time the booking is made. Variations to your final price may occur due to currency fluctuations. Please note, where any pricing has been converted from a foreign currency, payments are processed in the original currency and your credit card company may charge a conversion fee. You will be notified prior to payment.
Please note that bookings for infants do NOT include a seat unless a child price has been paid for.
Bookings made on Low Cost Carriers in some instances do not include a check-in baggage allowance. Check-in baggage allowances included in the fare purchased will be listed on your booking confirmation from the airline. Baggage fees may be charged directly by the airline for adding or increasing check-in baggage allowances, please note higher charges may be imposed at the airport for any additional requirements that are not pre-arranged. Check-in baggage fees are non-refundable once purchased.
On occasions, operators will give notice that they intend to withdraw a particular special deal prior to the original date. It is not unusual that this notice is only a very short period of time and can be many months prior to departure. When this happens, we will endeavour to inform all affected clients and advise that the supplier has requested full payment in order to secure the special pricing. If you are not able to pay the balance of you booking by the new date, you will be re-invoiced for the new price.
Please note that even after full payment, the conditions of the contract between you and the Third-Party Suppliers may permit them to increase the cost of your arrangements. We will pass on any such increase to you.
Any price on our website or promotional material are subject to availability and conditions. While every care has been taken, the prices are not guaranteed and are subject to change without notice. Any price for a cruise will normally be a per person price, based on two people sharing, unless otherwise stated. Some cruise prices will include gratuities and other onboard inclusions; however, these inclusions vary for each cruise line so please ensure you are aware of what you cruise price includes at the time of booking and ask us for clarification if required.
Illustrations
Photographs and illustrations and other promotional material are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made by you.
Documentation
You are required to check your booking confirmation as soon as it is received and to check the accuracy of all dates and timings plus ensure that the spelling of the name(s) of travellers match their passports. Any errors on your documents will be your responsibility if not advised to your consultant on the same day that documents are first issued to you.
All times and details included in your itinerary are subject to change without notice. Airlines reschedule flights and make other changes that are beyond our control.
Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage etc
Subject to your booked service providers, you may receive an additional confirmation email and Tax Invoice from the airline or hotel. These emails provide additional information regarding your reservation and should be reviewed prior to departure.
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. All times and details included in your documents are subject to change without notice.
Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees.
All travel documents are non-transferable. The name in which we book your travel, must be the same as on your passport. Your booking will be made under this name and changes to name details are not allowed by many airlines and other service providers. Whilst we will do our best to make such a change if necessary, please bear in mind that most airlines and other service providers treat a name change as a cancellation, to which standard conditions and charges would apply. If you enter the incorrect name and the airline will accept the change, the Travel Your Style fee for correcting your error will be AUD50 plus any applicable airline fee.
Schedule Changes
If you have booked a flight and we are alerted to a significant schedule change by your airline before you leave Australia, we will contact you by email to advise you of this. Please ensure that you have given your contact email address to Travel Your Style and that you regularly check for messages before you leave. You must notify us should your email address change. Travel Your Style has no control over, and cannot accept responsibility for, the imposition of schedule changes or cancellation of your flights by the airline and accepts no liability for costs that may arise as a result of such changes.
After you have left Australia, it is your responsibility to check with the airline that any onward flights you have confirmed are operating as booked. Please note that for some airlines it is mandatory to confirm with them your intention to fly.
Cruise lines and tour operators reserve the right to alter their planned itineraries at any time. Travel Your Style has no control over, and cannot accept responsibility for, the imposition of such changes and accepts no liability for costs that may arise as a result.
Deposits
Certain products and services can be reserved with the payment of a deposit. In addition to any deposits charged by the suppliers, Travel Your Choice charges $100 per person deposit. This deposit is non-refundable in the event the product or service is cancelled. Payment of a deposit enables Travel Your Style to hold a reservation for you but does not always guarantee the fare and/or price. The fare and/or price can only be guaranteed once we receive full payment and tickets and/or other travel documents have been issued.
We will advise you of the date that full payment is required. Additional deposits for certain travel arrangements may also be required by Third Party Suppliers. Failure to make payment in full by the due date may result in the forfeiture of any deposit paid.
Please note that direct deposits may take up to 3 business days to process, therefore you will need to allow sufficient time for payment to be cleared before the actual due date. If paying by cheque, you agree not to stop payment of the cheque even when you cancel a booking. You agree that Travel Your Style may apply the proceeds of the cheque to satisfy any liability you may have to us and the Third-Party Suppliers.
Cancellation/Refunds
Your contract with your Third-Party Suppliers may allow suppliers to cancel or amend bookings. We will ensure that you are promptly notified of any significant changes, but accept no liability for any changes or costs incurred which may result.
If we make an error in your booking, which gives rise to a need to significantly change your booking, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us, (we will refund any price difference if the alternative has a lower value), or cancelling your booked arrangements and receiving a full refund.
Despite anything to the contrary in these general terms or conditions, changes beyond our control to the extent permitted by law, we will not be liable to compensate you in any way, if a significant change is made to your booking for reasons beyond our control.
Cancellations
Cancelled bookings will incur charges. We need to receive from you, written notification of cancellation and your original ticket /voucher before any refund can be considered. Even if you decide to cancel arrangements before the balance due date, Travel Your Style deposits paid are non-refundable along with any cancellation charges imposed by Third-Party Suppliers.
Please note that the terms and conditions for cancellation of bookings and purchases will vary for each product and service. These charges can be up to 100% of the cost of booking, regardless of whether travel has commenced. Please check with your consultant if the fare, hotel or other itinerary item is refundable, as not all arrangements can be refunded. Fees will apply to all refunds. Any Booking/Service Fees that have been charged are also non-refundable.
After full payment has been made, Travel Your Style reserve the right to withhold the commission paid by the supplier to the company prior to providing the refund to the customer. The minimum amount withheld will be $100 per person.
Refunds take approximately 12 weeks to process, which is a delay caused by the airlines and other suppliers. Where we incur any liability for a cancellation fee for any booking cancelled by you, you agree to indemnify us for the amount of that fee or charge.
The preceding refund timeline is a guide for your reference only and shall not be binding upon Travel Your Style.
When a refund is available there is a limit to the time in which it may be claimed. If you are not planning to travel, it is your responsibility to cancel the flight directly with the airline or notify Travel Your Style prior to travel, failure to do so may result in your entire booking being cancelled and you may not be eligible for a refund.
Refunds will only be paid to you once we have received the funds back from the supplier(s). Generally, flight tickets cannot be refunded if they are partially used. This is beyond the control of Travel Your Style.
If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer. It is highly recommended that you take out travel insurance at the time of booking.
Changes & Reissue Fees
Fees will also apply where a booking is changed or tickets are reissued. Please check with your consultant whether the fare is changeable, as not all fares can be changed. Fees will apply to all changeable fares. Our administration fee is $50 per ticket, per change plus any airline or third-party charges. Where we incur any liability for a charge or reissue for any booking, you agree to indemnify us for the amount of that fee or charge. Changes to land or cruise arrangements will also incur a $50 per person change fee, plus any additional charges imposed by the supplier.
Note that if you are using an airline ticket credit towards the purchase of a new ticket, then the airline generally requires the new ticket to be of equal or higher value. You cannot use a ticket credit in part and the new ticket cannot be less than the value of the old ticket. The airline may also restrict your ability to use the ticket credit for a variety of other criteria such as routing, date restrictions and cabin type. You agree to be bound by the airline fare rules that apply to your ticket, which are available on each airline’s website and change from time to time. Travel Your Style has no control over the airline fare conditions and are required by the airlines to apple all airline rules to your ticket(s).
Flights must be taken in the sequence they appear on your ticket or electronic ticket confirmation. If you plan not to take a flight as booked, please contact us as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.
Taxes
Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice.
Frequent Flyer and Other Memberships
Please advise your travel consultant of your frequent flyer details. Your consultant will pass these details on to the relevant supplier, but we cannot guarantee that the supplier will credit any points for your booking. Please retain all boarding passes and booking confirmations to allow verification of your travel if required.
Passports and Visas
It is your responsibility to fulfil the passport, visa and other immigration requirements for all destinations on your itinerary including transiting and stopover destinations applicable to your itinerary. All travellers must have a valid passport for international travel and your passport must be valid for 6 months beyond your return date into Australia. Any fines, penalty payments or expenditure incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.
You should confirm these with the relevant High Commissions, embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements. Visa requirements vary by both country you are travelling to and the current citizenship you hold. So please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy. Either airline, cruise or immigration authorities may not allow you to pass through customs and board your flight/ship without the appropriate visa and some countries will not allow you to enter without proof of a return or onward electronic or paper ticket. Airline check in staff at your point of origin may deny boarding you. If you proceed to book a one-way ticket please ensure you have checked with the Consulate of the country you are travelling to in order to ensure that you comply with their laws and regulations. We do not accept any responsibility in the case you being unable to travel due to not complying with such requirements.
Whilst your Travel Your Style will assist you with this research, the final decision on the required documentation is yours and you agree not to hold Travel Your Style responsible for any impact resulting in travel without proper documentation.
Travel Insurance
Travel insurance is a vital part of your travel arrangements. The Australian Government strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements. We can arrange travel insurance for you and can provide you with a quote and answer any queries you may have regarding the insurance we offer. It is recommended that you take out travel insurance at the time of booking.
We are an authorised representative of Suresave and Cover-more. Financial product advice in this document has been prepared without taking into account your objectives, financial situation or needs. Because of that, you should consider the appropriateness of it having regard to your objectives, financial situation or needs. You should obtain a product disclosure statement relating to the product and consider the statements before considering whether to acquire the product.
Health
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Vaccinations are strongly recommended for certain destinations. Please contact your local doctor who will advise you of these requirements. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.
Whilst your Travel Your Style will assist you with this research, the final decision on the required vaccination is yours and you agree not to hold Travel Your Style responsible for any impact resulting in travel without proper vaccination.
Government Travel Advice & Vaccinations
Australian residents should refer to the travel advice posted by the Department of Foreign Affairs for all the countries you intend to visit. All overseas travellers should register their travel plans with DFAT prior to departing Australia.
Privacy
You have read our Privacy Policy, the terms of which are available on our website or from your consultant, and agree that the terms of such policy are reasonable. You consent to the use and processing of your Registration Data and other personally identifiable user information by the Operator and/or its third-party providers and distributors in accordance with the terms of and for the purposes set forth in the Operator’s Privacy Policy. You acknowledge and agree that the technical processing of and the transmission of transaction messages relating to the products and services purchased may involve (a) transmissions of your Registration Data and other data collected and maintained by the Operator with regard to you, over various networks and to various countries; and (b) changes to conform and adapt your Registration Data and other data collected and maintained by the Operator with regard to you to technical requirements of connecting networks or devices. Neither the Operator or Travel Your Style will be held responsible for events arising from third parties gaining unauthorised access to such data.
FEES
Travel Your Style charges fees for the service it provides, in addition to any supplier charges, as follows:
Itinerary creation: From $100 per person (depending on complexity)
(this fee will be used towards the payment of the itinerary upon booking)
Deposit: $100 per person (non-refundable)
Changes: $50 per person per change
Cancellation: After full payment has been made, Travel Your Style reserve the right to withhold any commission paid by the supplier prior to providing the refund to the customer. The minimum amount withheld will be $100 per person.
All fees are exclusive of GST.